Two tracks. One standard.
FOR CLINICIANS
Launching or scaling your practice.
You’ve built the expertise. Now build the infrastructure. We help independent practitioners and clinic groups launch faster, credential correctly, and operate cleanly from day one.
Operations built or rebuilt to standard.
FOR HEALTH PLANS, TPAs & CVOs
Stand-ups, scale-ups, acquisitions, product launches, accreditation cycles, delegation oversight. We run the operational lift while you keep the business moving.
Built for TPAs spinning up or scaling, health plans launching new product lines or absorbing acquisitions, and CVOs preparing for NCQA Certification.
Why OpsKR
17+ Years in Healthcare Operations
Deep operational expertise across managed care, accreditation, clinical operations, and healthcare growth strategy.
US Armed Forces Veteran-Led Execution
Structured. Accountable. Mission-focused leadership built for high-stakes environments.
NCQA & CMS Expertise
Built with accreditation, compliance, quality, and operational performance at the center.
Designed for Growth & Transition
From practice launches to health plan scaling, TPAs, delegated models, and accreditation readiness.
Secure, Compliant & Fully Insured
HIPAA-compliant operations built on AWS infrastructure, aligned with NCQA standards, and fully insured — so your clients engage with confidence.
Credentialing
Compliance
Deep-system expertise in provider enrollment, CAQH, payer credentialing, and CVO process design — built from years inside health plans and CVOs.
CMS compliance, NCQA alignment, audit readiness, and policy and procedure development across Medicare Advantage and managed care environments.
Case Management
Quality & Utilization Management
Care coordination and case management program design across clinical settings — with the operational depth to stand it up and hand it off.
Quality program infrastructure, UM operations, Medicare Advantage, and SNP — built by a clinician who has run these programs, not just consulted on them.
Our Services
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For clinicians going independent.
Going from W-2 to your own practice is fifty decisions in a trench coat. We handle the operational ones so you can keep practicing. Includes entity formation, EIN/NPI registration, CAQH setup, payer applications, malpractice coordination, basic policy library, and the operational scaffolding you need to see your first patient under your own taxonomy.
Deliverables:
• Entity formation and registered agent (Texas filings)
• EIN and NPI-2 registration
• CAQH provider profile build-out
• Initial payer applications across 6–10 commercial and government payers
• Practice operations playbook (scheduling, intake, billing workflows)
• Starter policy library (HIPAA, OSHA, infection control, employee handbook)
• First-90-days operations checklist
Engagement: 12–16 weeks. Best for solo or 2-provider launches.
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Initial, ongoing, and re-credentialing.
Credentialing is the work that decides whether you get paid. We manage the application lifecycle for individual clinicians and groups across commercial, Medicare, Medicaid, and TRS-Care payers. Initial enrollment, contract review, fee schedule analysis, re-credentialing cycles, and the pursuit work that gets stalled applications unstuck.
Deliverables:
• Initial credentialing applications (single payer or panel)
• CAQH maintenance and quarterly attestation
• Re-credentialing cycle management
• Payer contract review and fee schedule analysis
• Credentialing tracker and status reporting
• Escalation and pursuit on stalled applications
Engagement: Project-based or monthly retainer.
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For health plans and delegated entities.
Whether you’re pursuing initial NCQA accreditation, managing a delegated credentialing program, or preparing for re-survey, the gap between current state and audit-ready is rarely small. We perform pre-survey gap analyses against current NCQA standards, remediate file and policy gaps, and run mock surveys so you walk into the real one with no surprises.
Deliverables:
• Pre-survey gap analysis against current NCQA standards
• Policy and procedure remediation
• Credentialing file audit and remediation
• Delegation oversight program design
• Mock survey with executive readout
• Corrective action plan support
Engagement: 8–24 weeks depending on scope.
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From scratch, or repaired.
Building a Credentials Verification Organization is a regulated build, not a checklist exercise. We design the policies, forms, logs, primary-source verification workflows, and audit infrastructure required to operate as a CVO. For organizations targeting NCQA CVO Certification, the build is sequenced toward that endpoint from day one.
Deliverables:
• NPDB Policy Manual
• Credentialing forms package (initial and re-credentialing)
• Master Provider Credentialing Log (MPCL)
• Primary source verification workflow design
• Internal QA and audit protocols
• 16-step CVO development roadmap with NCQA CVO Certification milestones
Engagement: Phase-based, 4–9 months to Certification-ready.
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Productized libraries. Editable. Brandable.
Most healthcare entities are running on borrowed, outdated, or AI-spun policies that don’t survive a real audit. Our policy libraries are written to NCQA, CMS, and state standards, organized by domain, and delivered editable for your brand and operations. Pick a library off the shelf or commission a custom one.
Deliverables:
• Credentialing & re-credentialing policies
• Quality management and HEDIS policies
• Utilization Management (UM) policies
• Member rights and grievance policies
• Delegation oversight policies
• HIPAA, OSHA, and operational policies
Engagement: Off-the-shelf libraries available; custom builds 4–8 weeks.
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Before, during, and after.
Audits stop being existential when the work is already done. We run pre-audit reviews, support live audit response, draft and execute corrective action plans, and stand up the ongoing monitoring infrastructure that keeps you out of the next finding. Both payer-side and provider-side engagements.
Deliverables:
• Pre-audit gap reviews (NCQA, CMS, state)
• Audit response support and document production
• Corrective action plan (CAP) drafting and execution
• Delegated oversight monitoring program
• Regulatory inquiry response
• Annual compliance calendar build
Engagement: Project-based or annual retainer.
How we work
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Build
We design and implement the infrastructure — credentialing systems, policies, workflows, and compliance frameworks.
03
Transition
We hand off clean, documented, and sustainable operations your team can run independently.
Diagnose
We assess your current operations, identify gaps, and map what needs to be built, fixed, or formalized.
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Ready to build it right?
Clean systems. Clear outcomes. Built for healthcare.